Context-sensitive help provides users with key, real-time help. By clicking or hovering a mouse over an on-screen component, users obtain assistance with the specific issue they are having at that moment. While general help usually comes with limited search options and is written like a manual, context-sensitive help is available on demand and is tightly tied to the specific options and workflows within the technology itself.
It’s also more than a cut and paste from a manual. At F4, we design context-sensitive help to guide users through a specific point in their experience. Our writers have a deep understanding of the user experience and the benefits of the features they are documenting. We use that domain expertise to create help that acts like a personal expert in assisting users to move quickly and efficiently to the next step.